zd99's commitment to responsible gaming
So that entertainment never becomes a burden — zd99 is ready to provide all the tools and support to keep you safe and happy.
Why gambling is entertainment, not a source of income
zd99 believes that online gaming should be an enjoyable form of entertainment — not something that harms you or your family. The protection of every member on our platform is our highest priority.
Many people in Bangladesh enjoy cricket betting, slots, or casino games. To ensure this enjoyment stays within limits and does not negatively affect daily life, zd99 operates a range of responsible gaming tools.
Remember: there is no guarantee of recovering money lost through gambling. So never bet beyond your means and never play with borrowed money. Set your own financial limits and stick to them.
Our protection tools
zd99 helps you stay in control of your gaming with a range of effective tools.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. If you want to increase the limit, a 24-hour waiting period applies so you have time to reconsider your decision.
Time-Out Feature
Activate a time-out when you want to take a temporary break. You can pause your account for any duration from 24 hours to several weeks. During this time you will not be able to log in or make deposits.
Self-Exclusion
If you feel that gambling is causing problems in your life, choose self-exclusion. This option keeps your account closed for an extended period. No promotional emails or communications will be sent during a self-exclusion.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. When the loss limit is reached, your account will automatically stop gaming activity for that period.
Reminders & Notices
After you have been playing for a set amount of time, zd99 sends you a reminder to take a break. This healthy break habit keeps you refreshed and helps you avoid impulsive decisions.
24/7 support
Our Bengali- and English-speaking support team is always ready to help with any issue. Contact us via live chat or email — any time of day or night. Support email: [email protected]
Tool summary
The table below gives a quick overview of each protection tool available at zd99.
| Tool | How it works | When it takes effect |
|---|---|---|
| Deposit Limit | Set a daily / weekly / monthly deposit limit | Immediately (when lowered) |
| Loss Limit | Maximum loss limit for a set period | Immediately |
| Time-Out | Temporary account pause | Immediately |
| Self-Exclusion | Long-term account closure | Immediately, not easily reversed |
| Reminders | Notification when session time limit is exceeded | During the active session |
Warning signs of problem gambling
If you notice the following signs, please seek help immediately or activate a time-out or self-exclusion on your account.
- You are placing larger bets to recover lost money and cannot stop.
- You are hiding your gambling from family or friends.
- You are betting with money meant for bills or essential expenses.
- You are playing with borrowed or loaned money.
- Gambling is causing you headaches, mood problems, or difficulty sleeping.
- You keep trying to stop playing but cannot.
- You cannot focus on work or studies because gambling is all you can think about.
Tips for healthy gaming habits
Following a few simple rules will keep your gaming enjoyable at all times.
Do
- Play only for entertainment — set a budget you would be comfortable losing.
- Set a time limit in advance and take regular breaks.
- Set a deposit limit and loss limit on your account.
- Be in a calm state of mind before you play — if you are in a bad mood, take a break.
- Prioritise spending time with family and friends.
- Check your account statement regularly and stay aware of your spending.
Don't
- Do not place larger bets to try to recover losses.
- Do not play with borrowed money or money set aside for essential expenses.
- Do not play while under the influence of alcohol or anything else.
- Do not think of gambling as a source of income or a way to pay off debt.
- Do not bet on multiple platforms at the same time.
- Do not play during sleeping hours or in the middle of work.
Protection of minors
zd99 is operated for members aged 21 and above only. Age is verified at the time of account registration. If there are children or teenagers in your home, please take the following steps:
- Use parental control software on your device.
- Never type your account password in front of children.
- Do not leave your device unattended while logged in.
- Turn off password saving in your browser.
If you suspect that an underage person has used an account, contact us immediately via live chat or email us at [email protected].
Need help? We are here
If gambling is starting to feel like a problem, do not wait — talk to us. The zd99 support team is available in Bengali and English 7 days a week, 24 hours a day.
If you want to activate self-exclusion or a time-out, let the support team know — they will act quickly and keep your information completely confidential.
Take control today,
play with joy
Responsible gaming starts with awareness. Log in to your account at zd99 and set your deposit limit and protection tools.
Responsible Gaming FAQ
Find answers to the most frequently asked questions about responsible gaming here.
Other pages on zd99
Check out these pages to learn more or to explore what's on offer.